Equine Veterinary Associates, Inc.
1250 Lakeview Ave., Suite L
Anaheim, CA 92807
P: 714.777.3942
P: 562.691.8160
P: 949.250.0009
F: 714.695.1521

Billing Procedures at EVA Inc.

CREDIT CARD ON FILE

Many Equine Veterinary Associates clients enjoy the convenience and security of having their credit card on file at our EVA Inc., office.

 

First, we assure our clients that this confidential information is not kept on a computer but is securely stored at our office in hard copy form.

 

Second, the card is only charged as a convenience to a client, specifically when he or she cannot meet the veterinarian for the appointment or when he or she elects to have medications dropped off, left at the office, or shipped to a location. If requested, an itemized receipt can be mailed to the client when work is done, or some clients prefer receipts to be mailed on a monthly basis.

 

On some occasions, clients prefer to place their charges on a credit card even when they can be present for their appointment. We can take that credit card information in the field and process it when the veterinarian returns to the office. If the client does not request that the credit card information be kept on file at EVA, then the information is not retained, and the credit card information is collected at each visit.

 

For our clients’ convenience, we accept American Express, Master Card, and Visa. Regrettably, we do not accept Discover Card at this time.
Billing policy
Our doctors do expect to be paid at the time of service.  Billing is done strictly as a courtesy to our clients and we do expect payment in full within our 30 days billing cycle.  However, if you need to make payment arrangements, please call our office immediately to make those arrangements.
Emergencies are expected to be paid at the time of service.  You may pay with cash, check or credit card.